FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Price is per person.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is included in the price. It is continental breakfast, for an american breakfast, there is a supplement.
• Can we settle the bill on arrival?
  Yes, but extras need to be paid on the departure day.
• Which languages are spoken at the reception?
  English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 4 floors and 2 lifts.
• Are there quiet, private, romantic rooms?
  Yes, we do have very quiet and private lounges.
• Do the rooms/apartments have a terrace/courtyard?
  Most of the rooms have balconies. A few have a terrace.
• Do the rooms/apartments have a balcony?
  Yes, there are balconies or loggias.
• Do you have non smoking rooms/apartments?
  Yes, we can grant a room, which was not occupied by a smoking person for a long time.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There Tv in every room with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, it is seasonal and in case of a hot weather we put an air conditionning unit for free in rooms.
• Do you have an Internet/E-Mail point in the Property?
  We do have Internet access in every part of the Hotel, we also provide an Internet point on 1st floor.
• Is there a swimming pool? When is it open?
  We have indoor and outdoor swimming pools.
• Is parking or garage available?
  Yes, we have a private car park and a private garage.
• Where can we rent a car?
  On request at the time of booking.
• Are there grocery stores or supermarkets in the surroundings?
  Yes, only 2 minutes from the Hotel.
• Which is the nearest airport?
  Geneva.
• Do you have a pickup or shuttle service from and to the airport?
  We can organise transfers from and to Geneva airport, for an extra charge.
• Which is the nearest bus-stop?
  Close to the Hotel.
• Which is the nearest railway station?
  Evian, 5 minutes from the Hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Fitness center with 2 swimming pools, jacuzzi,sauna, steam room, hydro-contact trail...
• Are pets welcome?
  Yes, for an extra fee.
• Is there a restaurant in the Property?
  We have 11 restaurants.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, we have also wireless access in every room.