FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  Price is per room.
• Is breakfast included in the price and what type of breakfast?
  Buffet Breakfast is not included.
• Can we settle the bill on arrival?
  Yes, if you prefer.
• Which languages are spoken at the reception?
  We have a multilingual staff.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The hotel has 6 floors and many lifts.
• Are there quiet, private, romantic rooms?
  Yes, all the rooms are quiet, private and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, some rooms and suites has a terrace, deluxe are overlooking the leman lake.
• Do the rooms/apartments have a balcony?
  Yes, some rooms and suites has a terrace, deluxe are overlooking the leman lake.
• Do you have non smoking rooms/apartments?
  Yes, we have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there are large flat screen TV and satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, direct dialling phone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is, without extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have (business center). We also do offer free of charge a broadband internet access wireless (WIFI) in all public areas.
• Is there a swimming pool? When is it open?
  Yes, it is opened from 6.30 AM until 10.00 PM
• Is parking or garage available?
  Yes, underground parking on property is available.
• Where can we rent a car?
  In Avis rent-a-car, in the mail railway station, 500 meters from the Palace.
• Which is the nearest airport?
  Geneva Cointroin International airport is at 65 km.
• Do you have a pickup or shuttle service from and to the airport?
  Limousine airport pick up on request.
• Which is the nearest railway station?
  It is Lausanne City Center, 500 meters from the Palace.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is.
• Are pets welcome?
  On request.
• Is there a restaurant in the Property?
  Yes there are 3 restaurants and 2 Bars.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes you can, through dial up, and through a broadband internet access free of charge through your network card.